Business Unit: Motus Car Rental

Reporting to:  Regional Manager: Sales

Location: Cape Town


Europcar is currently seeking a highly driven, client-centric professional with the ability to effectively coordinate and support the sales team and office, while driving service excellence. The successful candidate will play a pivotal role in the team while managing client interactions, overseeing administrative processes, and ensuring the smooth day-to-day running of the office.

This role requires a proactive individual who takes ownership, demonstrates initiative, and consistently delivers results in a fast-paced, deadline-driven environment.


 

Job Outputs

• Provide support for the sales team members.
• Make and administer reservations as per customer requirements, going the extra mile to successfully meet customer requests for vehicles.
• Prepare quotes, proposals, pricing and  tenders, etc.
• Prepare daily, monthly and quarterly reports.
• Investigating and providing timely feedback on queries, billing errors and accident claims.
• Ensuring customer satisfaction through proactive and professional interaction.
• Ensuring accurate record keeping of all pricing and sales activity reports, including the timely submission thereof.
• Loading Purchase orders, petty cash claims, fuel and all other offices expenses.
• Overseeing marketing supplies and distribution of them
• Other sales coordination and general administrative duties as required.

Minimum Requirements

• Grade 12.
• Driver’s license (Code 8).
• Computer literate (MS Office: Word, Excel, Outlook, PowerPoint) - minimum level of acceptable competency is Intermediate.
• Previous exposure to major RFP’s and tenders required for Sales.
  

Personal attributes                                  

• Interpersonal skills, ability to interact with and build relationships with internal and external customers.
• Pleasant telephone manner, excellent communication skills (written and oral).
• Strong planning and organizational skills.
• Drive for results and self-development evident.
• Able to work under pressure and consistently meet deadlines.
• A team player with a positive attitude.
• Customer focus and the ability to demonstrate initiative.
• Good analysis, judgment and problem-solving skills.
• Sales orientated: understanding customer and market dynamics, competition, sales principles and processes.
• Meticulous attention to detail, precision and accuracy in all tasks undertaken.
• Able to perform comfortably in a fast-paced, deadline-oriented work environment.
• Positive, enthusiastic, motivated, assertive and resilient.